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Postage & Delivery

Postage Costs
At CycleStore we want to make the delivery as simple as possible. Delivery can be made ‘over complicated’ with several expensive options. We try to keep our services as cheap and fast along with simple as possible. The chart below shows the delivery method when we ship the order.

UK Mainland


Delivery Service

Delivery Time (From dispatch, working days)


Less than £25

Royal Mail Tracked

2 working days (from the time of despatch, see below)


£25 to £59.99

Royal Mail Tracked 48hr

2 working days (from the time of despatch, see below)


£60.00 - £199.99

Royal Mail Tracked 24hr or parcel force 24hr (weight Dependant)

Next working Day (from the time of despatch, see below)



Royal Mail Special Delivery or parcel force 24hr (weight Dependant) Signed For

Next working Day (from the time of despatch, see below)



Parcel Force 48 Hour Signed For

48 Hour (2working days) (from the time of despatch, see below)


Please note that some areas within the UK (highlands and Islands ETC) do carry a surcharge if sent via a courier (larger orders over £60) This can range from £10-£25 depending on the location. We will contact you to inform you if this is the case. No charges will be made without your permission.

You will receive an email to let you know when your order has left our premises. The delivery information above is from the time of despatch not from the time of ordering.

If no one is home when smaller items are sent with either Royal Mail 1st class recorded or Royal Mail special delivery depending on value, a card will be left and you can either collect from the local depot or arrange a redelivery.

Bikes are sent by Parcel Force on 48 hour delivery. You will receive details of the delivery on the evening it leaves us and your order will be traceable online the following morning.

Bikes are all checked and set up before leaving. Please note most bikes will require the front wheel, handlebars, pedals and seatpost assembling.

Someone may need to sign for the package upon delivery. The courier will attempt 2 deliveries or the customer can arrange for delivery with the courier for more convenient day.

After 2 attempts the package will be returned to us and you may be subject to a charge for redelivery.
If you have any concerns about your order please email us to don't forget to put your order number to help speed things up. If you have any special requirements regarding your order please make a note in the comments box of the ordering process. Please note we cannot arrange deliveries for specific time’s, only days.

Stock Levels.
If any item is marked as preorder, estimated delivery times will be clearly marked at checkout.

Handling times and delivery times
We typically dispatch orders within 1-2 days, items are typically delivered within 1-3 working days after dispatch but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this.

Items lost in the post
We send out hundreds of orders a week and it is very rare than Royal Mail or couriers loose the parcel. However from time to time unfortunately this does happen. As a rule parcels are not considered lost until after 14 working days. We are not able to process a claim for the parcel until 14 working days have passed from the time of us sending the goods. Once the 14 days have passed we will then process a claim as quickly as possible, however please note the claims process can take several weeks. We do not wait for the compensation to come to us before we refund you or resend the goods but we do have to wait for confirmation that the claim has been accepted. Please understand that in this situation it is not us that have lost the goods and it is frustrating for us also.

International Shipping

My Country:
Country Royal Mail
(size restrictions apply)
Parcelforce FREE Delivery Bike Delivery
Japan £ 0.00
on orders under £300
(5-15 Working Days)
£ 30.00
(2-5 Working Days)
FREE Delivery
on orders over £300
(2-5 Working Days)

Should the postage cost for your order exceed that quoted we reserve the right to quote additional postage costs, no extra charges will be made to your card without permission.

About Cyclestore
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Contact Us

Store Details

Address for Deliveries and Returns
CSO Logistics
Unit 2 Radnor Park Industrial Estate

Back Lane, Congleton, CW12 4XJ
t: +44(0)1260 275554 (online only)

Shop details
9am to 5.30pm Monday - Friday
Saturday 9am to 5pm

© Cycle Centre Congleton Limited 2021. Cyclestore is a trading name of Cycle Centre Congleton Limited. All Rights Reserved Company No. 05107467 | VAT No: 593 733 507

IMPORTANT INFORMATION: Cyclestore is a trading name for Cycle Centre Congleton Limited. Cycle Centre Congleton Limited trading as Cyclestore acts as a credit broker and offers credit products from V12 Retail Finance and PayPal (Europe) trading as PayPal Credit. Cycle Centre Congleton Limited trading as Cyclestore is registered in England and Wales 05107467. Registered office: 36-40 West Road, Congleton, Cheshire, CW12 4ES. Cycle Centre Congleton Limited trading as Cyclestore is authorised and regulated by the Financial Conduct Authority. Our registration number is 723417. Credit provided subject to age and status.

V12 Example: If total purchase price is £1,799.00 with a deposit of £179.90 (10%) and your selected term is 24 months, you would pay £67.46 per month. Total amount payable is £1799.00, subject to terms and status.

PayPal Credit is subject to status. Terms and Conditions apply. Cycle Centre Congleton Limited acts as a broker and offers credit from PayPal Credit. PayPal Credit is trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg. † Full Representative Example: Representative 21.9% APR (variable), Purchase interest rate 21.9% p.a. (variable), Assumed credit limit £1,200.00.